Service Cloud is the ideal solution for those looking to efficiently scale service reps across multiple business channels.
Simpala can configure and implement Service Cloud to help you improve your customer service operations, enhance team productivity, and drive business growth.
Service Cloud is the ideal solution for those looking to efficiently scale service reps across multiple business channels.
Businesses generally see a 27% cost reduction when they implement Service Cloud.*
Service Cloud is a customer service management platform that offers features such as:
With intelligent case routing, your service requests are always handled by the right person at the right time.
Simpala's experts can help you reimagine the service centre, turning a cost burden into something that makes your company stand apart.
Improving customer satisfaction and reducing overall service costs are par for the course but with the new AI features your agents can be responding quicker, in a more personalised way that encourages retention and upsell opportunities.
