Customers and members want easy-to-use digital experiences, your partners and distributors expect full visibility of the pipeline, and employees want to feel well-informed. Managing all of this via email and phone simply isn’t scalable.
Salesforce Experience Cloud gives every stakeholder their own connected, branded digital space: customer self-service, partner deal tracking and employee insights. All built natively within Salesforce.
Scale the quality of your stakeholder relationships by providing secure access and visibility into your live data with Experience Cloud. Deliver personalised online experiences for each stakeholder, pulled in from your core Salesforce data.
By giving your stakeholders secure access to the information they need, when they need it, your team has more time to focus on what matters, rather than handling calls and enquiries.
Ensure your partners feel supported with easy deal registration and access to sales materials. A better partner experience leads to better performance.
A bespoke portal design means that every interaction and touchpoint feels like your brand.
With a direct connection to Salesforce, all information is tracked and logged in one place, reducing the need for cross-platform, manual updates.
Design a homepage that suits the needs and wants of each stakeholder, with relevant data and updates immediately available after login.
No matter which portal you design first, customer, partner or employee, you can add as many as you want over time, without needing additional solutions.
Robyn Lee
CEO, HSPG
Anyone can build a portal (well, almost anyone), but that doesn’t mean its intended users will actually log in and use it. At Simpala, we ensure Experience Cloud offers value to your stakeholders from day one.
Before we build or recommend anything, we’ll start with the basics. Who is the portal for, what value it should offer, and how will it connect with your current Salesforce set-up.
We design and build the portal around your brand (design), workflows and users. With a library of pre-built templates, we can get elements up and running fast, and integrate custom components where required.
An Experience Cloud portal is only as good as the data behind it. We connect and integrate all your data, content and systems.
We never hand over a solution and leave you to it. We’ll support your team during launch and adoption, plus any updates and optimisations over time.
If you’re looking to make a fast start with Experience Cloud, then you’re in the right place. We understand that bigger projects can take a long time to implement and are often costly, so our quick start packages solve this with speed, value and results.
A drag-and-drop portal builder with pre-built templates and Lightning components, without extensive coding.
Give customers 24/7 access to knowledge articles, case tracking and account information.
A dedicated space where distributors and resellers can register deals, track pipeline, access sales materials and complete onboarding.
Display tailored content based on each user's role, account status or behaviour, so that every visitor sees what's relevant to them.
Every site is fully responsive and optimised for mobile, for any device.
Track user engagement, content performance and community activity using the built-in dashboards and reporting tools.
Ready to give your customers, partners and members the digital experience they expect? Speak to our Salesforce Experience Cloud consultants today.