Travel, Transport, and Hospitality

Transform your business with the power of Salesforce

Whether you sell holidays, experiences, hotel stays or travel club memberships – we know all about the high standards your customers demand.

Their experience doesn’t start when the towel first hits the sun lounger, it starts when you first make contact – and that moment is crucial.

We can help ensure your customer experience is smooth, fun and engaging.

Customers we work with:

Customer service management

Keeping track of customer queries, complaints, and feedback can become a mammoth task as your business scales.

Salesforce makes this process simple with tools like Complaint Management, generative AI, and the ability to automate system processes, freeing up your team to work on what's most important.

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Integrations

The retail and hospitality industries often rely on multiple systems for taking bookings, managing stock, managing customer support tickets, and more. With the right integrations, you can collate this data into Salesforce and give your team all the information they need to deliver an excellent service.

Simpala has a wealth of expertise in consulting on and implementing the perfect mix of integrations for any requirements. Get in touch and see how we can help you.


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Reporting capabilities

Struggling to report on the effectiveness of your sales team members? Wanting to see customised dashboards of metrics such as case close rate, revenue generated by employee, or how long each sales rep spends on calls?

We can help you build out all this and more, and we can create dynamic dashboards that change depend on the person viewing them so that team members only have access to what they need to see.

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Fancy a chat?