Sarah WarsawHSPG is a social impact real estate company operating across multiple entities. They have complex property transactions flowing across the group, significant volumes of customer data and extensive asset management responsibilities.
The Challenge
With data spread across multiple spreadsheets, that were sometimes duplicated or inconsistent, the team was spending too much time figuring out where information was and whether it was correct, rather than focusing on the work that actually mattered. With such a complex business model, with both a regulated and non-regulated structure, this approach simply wasn’t sustainable.
Our Solution
HSPG chose Salesforce and Simpala to deliver on HSPG’s complex project. We worked together to implement a unified Salesforce platform, bringing customer data, asset data and property transactions into one connected system. The solution gives the entire business a single source of truth and eliminates the duplicated effort that had been holding the team back.
Results
Getting the entire team involved with the roll out of the new system, and even branding it “Connie” has been essential to the success of the new business platform:
- A single source of truth for customer data, asset data and property transactions across the group
- Elimination of duplicated spreadsheets and manual data reconciliation
- Time freed from data management and redirected towards higher-value work
- A scalable platform built to support HSPG’s growth ambitions across both regulated and non-regulated entities