Your customers rely on you to keep their business moving forward. That means strong relationships, essential assets in the field and team members on the go. Often, however, your systems are disparate, and you don’t have a clear view of all customer projects, assets or schedules.
At Simpala, we take a holistic approach to your operations. We bring together customer relations, bookings, assets and opportunities into a single business hub. So you can automate the admin, stay on top of every client and focus on growing the business.
We get it — no two organisations are the same: from waste management and machine rentals, to asset maintenance and infrastructure. You need a bespoke solution.
At Simpala, we don’t just ‘set up your CRM’ and let you work it out alone. We first discover your business goals, challenges, team and customer expectations. Only then do we design a solution that will give you results today and scale with you in the future.
Collection scheduling, suitable trucks and compliance reporting – just some of the challenges you have to tackle manually day-to-day.
How Simpala helps
A connected platform for customer accounts, service contracts, job scheduling and compliance tracking. Give field teams everything they need (tools, trucks, team), offer customers flexibility in pick-up weight and schedule automated updates and billing.
Modern energy solutions are a complex mix of sales, installation, grid connections and ongoing maintenance. Managing an end-to-end customer journey often requires multiple systems.
How Simpala helps
Integrated solutions from Salesforce can help you manage the full pipeline, from lead and sales to installation and ongoing asset maintenance. Automate customer comms and reminders for a personalised experience.
Assets, kit, equipment and people across multiple sites are at the core of your operation. But keeping track of all that, and being efficient, is a daily challenge your operations team faces.
How Simpala helps
Easily manage your assets and team members from one centralised location. Get the right people for the job, on site with the equipment they need for maintenance and traffic management. Field Service makes deployment and scheduling simple and efficient.
For you, managing your customer relationships is just as important as the assets you have in the field. Without a connected system, it’s hard to offer a premium service consistently when there is a lot at stake for your customers.
How Simpala helpsBring together essential solutions into a single platform connecting your client accounts, installed assets and service contracts. Automate maintenance and customer notifications, and adapt schedules based on customer preferences.
Whether it’s cherry pickers or battery-generators, out in the field you need to know what is where and for how long. But without a clear overview, lifecycle management is difficult, and scheduling engineers via a spreadsheet is inefficient.
How Simpala helps
Manage the entire operation with a multi-solution platform. Automate contract renewal, send our personalised customer communications and design an optimal engineer schedule, all from one single source of truth.
Your business handles a lot of essential moving parts – cables, nodes, routes, installation teams and compliance. Reactive maintenance means costly downtime and manual reporting slows down business decisions.
How Simpala helps
Connect disparate systems into one single platform to manage network infrastructure at scale. Integrate Field Service for proactive maintenance, connect network management systems and keep inspection and compliance documentation in one place.
“Simpala have been absolutely wonderful to deal with from start to finish. They have supported us throughout the process, provided excellent direction and truly taken the time to understand our requirements and business needs.
The team are knowledgeable, reactive and a pleasure to work with. We would not hesitate in recommending other businesses to use these guys when leaping into the Salesforce world!”
Shannon Wilcox
BDM, iFacility
Interactions, opportunities, contracts and communications, all shared across the whole team.
Pipeline visibility, follow-up reminders and opportunity tracking.
Reduce travel time, increase asset coverage and stop revenue slipping through the cracks.
Meet sector-specific compliance requirements and set up built-in audit trails.
With full context of the job, every customer visit will be a success, helping build loyalty and long-term relationships.
Bring together every tool and process under one roof, with 3rd party integrations for your ERP or other specialist industry solutions.
Your business goals and culture dictate our project: there’s no one-size-fits-all. So, before we touch any technology, we take the time to understand your entire business.
We work with you throughout the project. We deliver straight-talking advice and thoughtful recommendations, designed to help your organisation see real results, fast.
The backbone of your central operating system: Sales Cloud underpins everything you do. Enhance efficiency, improve sales performance and gain real-time insights into your sales pipeline.
Get the most out of your engineers and assets with optimised job management. AI integrations can save time, boost revenue and enhance customer experience through one single platform.
Predictive, generative and now agentic. Integrating AI into your processes enables you to scale support without increasing headcount, 24/7, just when your customers need you.
The complete marketing platform for personalised moments and two-way customer conversations. Design data-driven campaigns, integrate AI agents and automate revenue-generating comms.