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May Yakub
Knight Protection is a high-end security installation business offering CCTV/security systems for high-net-worth individuals across South East England. They offer a high level of ongoing service, and their products require installation and maintenance.
Having outgrown their manual process using Excel and Outlook, the team sought a scalable and more efficient solution. With such high-end clients, quality customer service is essential. Plus a flexible approach to appointment scheduling based on property access and other security considerations.
Since the transition to Salesforce Field Service, the team have benefitted from its easy automations. They can quickly create maintenance appointments and notify customers when a technician is available. Now, using spreadsheets seems unthinkable for the team at Knight Protection!