Salesforce Service Cloud is a powerful tool that can help your business grow, but it can be time-consuming to set up and customise. That's where Simpala come in.
We offer a Service Cloud quick start implementation service that will get you up and running in no time. We'll work with you to understand your needs and customise the platform to fit your business. We'll also provide training so that your users can start using Salesforce Service Cloud right away.
| Item | Summary |
|---|---|
| Business Understanding | So we can understand your business and objectives |
| Requirements Gathering | So we can understand your business processes and requirements |
| Requirements Write-Up | We write up objectives, personas, solution design & user stories |
| Service Cloud Configuration | We will customise and test your system - enquire here for full scope |
| .CSV Data Migration | Upload of your existing .csv records into the system |
| Automation | Creation of simple flows and approval processes |
| User Acceptance Testing | You test the system so it is ready for deployment |
| Deployment | We deploy the system from sandbox to production |
| Train the Trainer Session | We train your nominated lead on the system setup |
| Hypercare | We stay to fix any issues and answer queries following deployment |
| Project Review Session | A chance for you to provide feedback and discuss further requirements |
| Project Management | Simpala team member manages the project to meet timeline & budget |
Pricing: £4,800 + VAT
Additional consultant days can be purchased on a per requirement basis