Salesforce Blogs

The top Salesforce announcements from San Francisco, September 2026    A new interface revolution is coming — a fundamental change in how humans and software interact. The big headline at Dreamforce? AI Force. AI...

After last year’s successful event, we returned to the Salesforce Tower for the 2nd Field Service Customer Forum. The goal was to demonstrate the value this solution can have, whilst also highlighting the importance...

A behind-the-scenes look at what it takes to successfully implement Salesforce Field Service, from someone who did it, and did it well. Sarah Machin, our Business Change Consultant, reflects on the journey from “Engineer...

In a first-of-its-kind SaaS solution, Sales Cloud was the first product launched by Salesforce back in 1999. The goal was to transform software from needing an expensive on-premise infrastructure to a web-based solution that...

Bringing new solutions into a business isn’t just a quick plug-and-play. Digital transformation takes time, effort and buy-in throughout the company. And its success comes from a change in mindset and culture – from...

Did you know that a field service team of 25 spends, on average, 11,500 hours a year just on reporting and admin? Hours that take teams away from what they do best – engineering,...

Is your field service solution helping you grow, or holding you back? Many organisations successfully design, build and use their own systems for Field Service Management. However, they often outgrow these solutions. Welcome to...

$1.35m of financial benefits thanks to one integrated Salesforce system  Avery Weigh-Tronix is one of the world’s leading suppliers of weighing solutions. This global team designs and manufactures high-quality industrial products & weighing...

I hate screwing things up. I hate disappointing people. And I HATE admin. Turns out I have a lot of things in common with field service management and engineers, who knew?! I’ve found manufacturers...

First, you might be asking, “what is Salesforce?”. Salesforce is a Customer Relationship Management platform (CRM) that provides access to an entire suite of cloud-based tools to help a business manage relationships and interactions...