Customers expect great service at every touchpoint, 24/7. Those basic chatbots simply don't cut it; we want to interact in natural language and for bots to understand our questions.
Agentforce can help you tackle all of the above and more. You can design, build, and safely deploy AI agents that work for customers, suppliers, and employees 24/7, leaving your people to do what they do best and Agentforce to handle the rest.
Across every industry and every team, Agentforce can be integrated to enhance productivity, save costs and improve the customer experience. Discover the benefits below and visit the website for the latest Agentforce updates.
Offer 24/7 support for routine queries, managing orders and troubleshooting issues. So your team can focus on the things that need a human touch.
Sales agents can autonomously follow up with leads, answer questions, book meetings and handle objections – so no lead goes cold, and deals have a higher chance of closing.
Combine Agentforce with marketing to dig into customer data to find and offer personalised product and service recommendations based on customer context.
Data protection and guardrails are built into the Agentforce solution, so you never have to compromise safety or security standards.
Give your team a personalised AI agent trained on their role, data and day-to-day actions. Automate routine tasks, improve research time and enhance productivity.
Running natively in Salesforce, AI agents have access to CRM data, customer history and business rules, meaning every response and action is grounded in accurate, real-time information.
If you’re looking to make a fast start with Agentforce, then you’re in the right place. We understand that bigger projects can take a long time to implement and are often costly, so our quick start packages solve this with speed, value and results.
To get the most out of Agentforce, the building blocks of your systems and data must be in order — investing in AI only makes sense if you’re going to use it to its full potential.
As specialist Agentforce consultants, we know exactly how to get things set up, connected and ready to meet your goals. And here at Simpala, we do things a little differently:
Before building anything, we help you identify where Agentforce will deliver the most value. That might be customer service, sales follow-up, IT support or internal process automation.
We design, build and test Agentforce agents around your real business rules, data, tone of voice and escalation paths. That way, they behave how you want them to, every time.
Agentforce works best when it's connected to the right data. We ensure agents are properly grounded in your CRM, Service Cloud, Data 360 and any other relevant systems.
Post-launch, we track agent performance, identify improvement opportunities and help you expand use cases as your confidence and capability grow. Over time, the value of Agentforce compounds.
Gelato is a fast-growing print-on-demand platform connecting e-commerce businesses with local print providers worldwide. With a growing pipeline and a fast-moving sales team, they were keen to streamline sales admin so that the team could focus on selling.
We integrated four Agentforce use cases into the sales process to reduce admin, improve pipeline visibility, and deliver compounded value over time.
Build, test and deploy agents in one workspace, with low-code, no-code and pro-code options.
Integrate natural, brand-consistent voice conversations across phone, web and mobile.
Agents that can extract, understand, and act on unstructured data such as emails, PDFs, transcripts, and other documents.
Explore AgentExchange to find ready-to-deploy agent templates for customer service, sales development, employee support, scheduling and more.
Agents configured for specific departments, roles and industries, using your existing Salesforce data, flows and business logic.
Einstein Trust Layer, Agent Guardrails and enterprise-grade data governance built in by default, ensuring agents stay on-brand, on-topic and compliant.
Discover how Agentforce could transform your customer service and more. Speak to our Salesforce Agentforce consultants today to discover your AI readiness.