PSS Case Study

Revenue doubled, plus Salesforce project ROI within just 4 months

PSS is a commercial battery rental company offering clients a flexible, hybrid generator that reduces carbon emissions, cuts fuel costs and lessens noise pollution. They work with customers across multiple industries including construction, rail and utilities.

The Challenge

With exciting and rapid growth over the last few years, PSS wanted to formalise the sales process and field service operations to support its ongoing and ambitious growth plans. The team came to Simpala for strategic advice and technology implementation that would help improve customer service and free up time for the sales team to focus on selling.

Objectives

We worked together with Ellen Messias, the Key Accounts Director on two essential objectives:

  • Design and build a robust sales process and system to manage a dramatically growing pipeline
  • Create an asset management solution for battery location and field service for maintenance and scheduling

Our solution

To tackle these objectives we introduced three Salesforce products, Sales Cloud, Field Service, and Gimbal Inventory Management. The sales team were trained on the solutions in just 3 months, and then with some of the sales processes automated, the team could now focus on higher-value tasks.

The solutions also offer access to real-time data and analytics, helping the management team to make informed decisions that improve operational strategies.

Real-time dashboards provide comprehensive insights into business performance, enabling better decision-making and strategic planning.

Results

PSS saw a significant cut in operational costs and time-intensive processes in the first month, which has only improved since. Thanks to the new automated billing system, overdue invoices have been chased and collected, helping boost revenue and ensure no payments are missed in the future. Optimised scheduling and routing have reduced the response time for service requests by more than half and allowed for problem resolution within 24 hours.

With the sales team now focussing on more requests and opportunities, rather than admin, the company has doubled their revenue and the entire project was paid back in just 4 months. The perfect example of investing upfront for long-term benefits across the business.

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