Written by us, never by GPT!
Sarah MachinA behind-the-scenes look at what it takes to successfully implement Salesforce Field Service, from someone who did it, and did it well. Sarah Machin, our Business Change Consultant, reflects on the journey from “Engineer...
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David OkpalaAs we’ve heard from our own customers, Field Service teams are so often overwhelmed with admin and can spend over 1 day a week catching up. And this isn’t the only challenge that these...
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Elina TagaraAfter market success with Sales Cloud, Salesforce launched Service Cloud. This customer service solution enables organisations to streamline all support requests and provide unified support across multiple customer service touch points: email, text, phone,...
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Sarah WarsawIn a first-of-its-kind SaaS solution, Sales Cloud was the first product launched by Salesforce back in 1999. The goal was to transform software from needing an expensive on-premise infrastructure to a web-based solution that...
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David OkpalaBringing new solutions into a business isn’t just a quick plug-and-play. Digital transformation takes time, effort and buy-in throughout the company. And its success comes from a change in mindset and culture – from...
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Sarah WarsawDid you know that a field service team of 25 spends, on average, 11,500 hours a year just on reporting and admin? Hours that take teams away from what they do best – engineering,...
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May YakubIs your field service solution helping you grow, or holding you back? Many organisations successfully design, build and use their own systems for Field Service Management. However, they often outgrow these solutions. Welcome to...
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Daniel SimkinI hate screwing things up. I hate disappointing people. And I HATE admin. Turns out I have a lot of things in common with field service management and engineers, who knew?! I’ve found manufacturers...
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Bret JohnsonFirst, you might be asking, “what is Salesforce?”. Salesforce is a Customer Relationship Management platform (CRM) that provides access to an entire suite of cloud-based tools to help a business manage relationships and interactions...
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